If you are seeking an exchange for the other reasons stated above, you must contact your point of purchase by phone at least 48 hours prior to your performance time to complete an exchange. You may be required to provide proof of such positive COVID-19 test as a condition to receiving an exchange. If you have tested positive for COVID-19 during the 14-day period preceding the Event, you must contact your point of purchase by phone prior to your performance time to complete an exchange. You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well You or someone in your party are not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19 or 3. You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event 2. Covid-19 Exchange Policy:ĪTG Tickets has instituted a temporary COVID-19 exchange policy:įor tickets purchased on or before May 1, 2022, under the following circumstances, ATG tickets will permit you to exchange your tickets for the same event at a later date.ġ. Those with further questions, please call 85 or email safety protocols will also be shared in the “know before you go” pre-show email you will receive ahead of your performance. PLEASE NOTE: this policy will be reevaluated as health and safety recommendations evolve. Masking is still strongly recommend while inside the theatre unless you are actively eating or drinking. By attending Harry Potter and the Cursed Child at the Lyric Theatre, all patrons are acknowledging their consent to, and agreed to abide by, the safety precautions that have been adopted therein.Īs of July 1, 2022, masks are no longer be required for audiences in Broadway venues including at the Lyric Theatre. Please review our entry requirements carefully, since our safety measures impose requirements beyond those set forth in the New York City “Key to the City” requirements.
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